The 7 Puzzle Pieces | The Help Project
The Help Project
The 7 Puzzle Pieces
A Holistic Framework for Understanding the Full Picture
Effective care starts with a complete picture. These 7 areas help families and caregivers understand not just what is happening, but why. Click any piece to explore what it covers.
The Six Puzzle Pieces framework and GEMS States are ยฉ Positive Approach, LLC and Teepa Snow. Used with credit. The seventh piece โ€” Spirituality โ€” is an original addition by Jaime Roberts, PAC Certified Independent Consultant.
1
The Person
Start here โ€” before the diagnosis, before the condition
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Understanding who this person is โ€” and has always been โ€” is the foundation of everything else. Their life story, personality, and values don't disappear with age or illness. They show up in how this person responds to care, accepts help, and experiences each day. Skipping this piece means building care plans for a condition, not a person.

What to explore
Life story and personal history Personality traits and character Likes, dislikes, and preferences Core values and beliefs Sources of joy and meaning Past traumas and significant experiences
Key question
Who is this person โ€” not just what is happening to them?
2
Health Changes
What's happening in the body, mind, and senses
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Health is more than a diagnosis. What fuels a person โ€” food, fluids, medications, and supplements โ€” directly affects how they feel and function each day. Emotional and psychological conditions are equally real and equally important. So is sensory function: changes in vision, hearing, touch, taste, or smell affect every interaction. And anything new, worsening, or acute is almost always relevant to what you're seeing right now.

What to assess
Medical conditions and history Fuels, fluids, medications, and supplements Emotional and psychological conditions Sensory system functions Health beliefs Recent changes and acute episodes
Key question
What is the body and mind currently experiencing โ€” and what has recently changed?
3
The Environment
The space around a person shapes everything that happens in it
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Most safety and behavioral challenges are environment problems wearing a different costume. Before you look at the person, look at the space โ€” what it's asking of them, what it's providing, and what it might be triggering.

The Four Fs โ€” Is this environment...
Friendly
Welcoming and calming to this person?
Familiar
Recognizable and consistent with their history?
Functional
Set up to support what they need to do?
Forgiving
Designed to minimize harm when things go wrong?
The Four Ss โ€” What's the sensory experience?
Space
Room to move, navigate, and function safely
Sensations
Sound, light, temperature, and smell in the space
Surface contact
What they're touching and how it feels
Social
Who else is present and what energy they bring
Key question
Is this environment working for or against this person?
4
Care Partners and Stakeholders
Who is in the room โ€” and what are they bringing with them
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The people around a person are part of the assessment, not bystanders. Every caregiver and family member brings their own history with this person, their level of awareness about the condition, their skill level, and โ€” often unspoken โ€” their personal agenda. What they want, what they fear, what they feel guilty about, and what they need themselves all walk into the room and influence every care decision being made.

What to understand about each stakeholder
History and background with this person Awareness of the condition Knowledge about the condition Current skill level and competence Relationship to the person Personal agenda and motivations
Key question
Who is providing care โ€” and what are they equipped, motivated, and prepared to give?
5
Time
Not just the clock โ€” where they are in life, and how they spend their hours
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Time in this framework means more than what hour it is. It means life stage โ€” where does this person understand themselves to be in their journey? For someone with brain change, time orientation can shift dramatically; they may be living in a different decade entirely. Time of day matters too โ€” energy, mood, and function often follow a predictable daily rhythm. And how the day is structured across four types of time determines whether a person is living well or slowly declining.

The four types of time โ€” is the day balanced?
Productive
Tasks and contribution that create a sense of value and purpose
Leisure
Fun, play, and enjoyment โ€” what brings delight
Wellness
Self-care, health routines, and body maintenance
Restorative
Calm, rest, and recharge โ€” the quieter parts of the day
Key question
How is this person's time structured โ€” and is there balance across all four types?
6
Brain Change
Understand what's changing โ€” and what isn't
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Brain change is not one thing. Dementia has many forms โ€” Alzheimer's, vascular, Lewy body, frontotemporal โ€” and each affects behavior, ability, and care needs differently. But brain change is also easy to misread. Delirium, depression, and anxiety can all look like dementia and frequently occur alongside it. Getting the distinction right matters. And a person's own insight into their condition shapes how they accept โ€” or resist โ€” help.

What to understand
Types of dementia and what each affects Delirium vs. depression vs. anxiety โ€” critical distinctions Insight and awareness of change
The GEMS States ยฉ Positive Approach, LLC / Teepa Snow

A practical framework for understanding where someone is functioning right now โ€” not as a fixed label, but as a way to match your approach to where the person actually is.

Sapphire
Bright and clear. Functioning well overall, largely independent. May have early awareness of changes or be unaware anything has shifted at all.
Diamond
Strong but with facets โ€” cuts of change appearing. Still very capable but showing inconsistencies: word-finding trouble, repeating, missing time. Can be coached and redirected.
Emerald
A significant shift has occurred. The person may be living in a different time or place. May not consistently recognize familiar people. Approach and environment become critical โ€” not correction.
Amber
Trapped in amber โ€” movement and communication more limited. The world has narrowed significantly. Still responds to sensory input, touch, music, and emotional presence. Verbal direction is less effective.
Ruby
Deep into the disease. Primarily reflexive movement and responses. Very limited verbal communication. Still responds to tone, rhythm, and gentle touch. What remains is strength โ€” not skill.
Pearl
Protected and withdrawn โ€” like a pearl in a shell. End stage. Very limited responsiveness, primarily reflexive. Presence, calm, and comfort are the only meaningful interventions.
Key question
What type of brain change is happening โ€” and where on the GEMS spectrum is this person functioning right now?
7
Spirituality
Connection โ€” or non-connection โ€” to something larger shapes every care decision
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Spirituality is the seventh piece โ€” added because after years of working with families in crisis, it became clear that you cannot fully understand how someone makes decisions about their care without understanding their relationship to meaning, faith, and what comes next.

For someone deeply religious, a terminal diagnosis is not the same experience as it is for someone without that framework. Their willingness to accept certain interventions, their understanding of suffering, their relationship to death โ€” all of it is shaped by what they believe. Health beliefs live here too: how someone understands their own illness, what they think caused it, and what they trust will help.

Equally important: the caregiver's spiritual framework may be completely different from the person they're caring for. A daughter who doesn't share her mother's faith may make care decisions that feel deeply wrong to her mother โ€” not out of malice, but out of a genuine difference in worldview. That gap has to be named, not assumed away.

What to explore
Spiritual or religious beliefs and practices How faith shapes views on illness, suffering, and death Health beliefs and what the person trusts will help The caregiver's own spiritual framework Whether those frameworks align โ€” and if not, how that gap shows up in care
Key question
What does this person believe about life, suffering, and care โ€” and does the person caring for them understand that?